Online Interaction & Communication

Many organization and professionals are now endeavouring to communicate and interact with their members, clients and stakeholders in an online environment.

Discussionboards and Forums are an integral part of many websites, whether we are talking about commercial organisations, membership organisations, or service providers. A closer look often reveals that these spaces for online communication resemble a graveyard more than a vibrant community.

The reason for this simple: people don't meet and communicate online just for the sake of it. There has to be clear return on investment for the time and energy spent, and some added value. Let's face it - we are all busy, and after the first excitement of joining a new (online) community it can get boring pretty quickly and we forget to re-visit, or even make a deliberate choice not to return to an online space.

Organizations need to be aware of the fact that successful online interaction (and communciation) does not happen automatically, or overnight. Successful online interaction requires strategic planning, passion - and the willingness to foster communication and interaction and the people who are at the center of it.

Knowledge Generation can help you to get the set-up for your online interaction right and navigate through the first critical stages of fostering fruitful online relationships and discussions.

We provide advice, support and project management services for online community development and online facilitation for organizations and partnerships from the non-profit, commercial and public sectors. Our main focus is on supporting clients in enabling successful online interaction in a variety of settings, including distributed and virtual teams or workgroups, online communities, and learning networks.

Contact us for more details.